Troubleshooting issues dealing with your software can make one feel pretty helpless and frustrated. Even I get pretty frustrated when I have to troubleshoot software issues. My best advice is to be patient and stay calm. Applications are generally not release to the public until they are nearly completely bug free. However, because almost no two computers are exactly alike there will always be issues with software and computers.

The best way to troubleshoot any software related issue is to reinstall the program. You will either need to find the application media (CD, DVD) or go and download the installer from the website that you found the application. Once you have reinstalled the application then try to run the program again. If you still have issues running the program you might want to try to completely remove the program from your computer from the Add/Remove Programs in the Control Panel. Once you have removed the program it is good practice to reboot your machine before trying to install it again. Once your computer has rebooted you can now try to install the application once again. I have found that 70-80% of application issues are resolved by either repairing the installation or completely reinstalling the application.

If you are unfamiliar with any of the above steps from the above article then feel free to contact me through email or phone. If you live in my service area (Carrollton, Dallas, Douglasville, Hiram, or Villa Rica) the call or email to submit a request to schedule a time for me out to your computer and take a look at your software issue.